You can return a product within 14 days of receiving it, provided it is in the same condition as at the time of delivery. The purchase amount will be refunded as soon as possible.

We can arrange the return for you if agreed in advance. Please note that return shipping costs will be deducted from the refund amount.

Only unopened items are eligible for return – products that have been removed from their original plastic packaging cannot be accepted.

If a customer claims to have received a defective product, a clear and continuous video recording must be provided showing the following steps:

1. Unboxing the shipment.

2. Removing the original Labubu box.

3. Showing the scratch-off code on the back of the box with the authenticity verification code and the barcode at the top (both on the same label).

4. Carefully opening the box.

5. Unpacking the plastic bag.

6. Displaying the defective product.

Only if all these steps are clearly shown in the video and the product defect is visible will we issue a refund or replace the item.

By checking the box before payment, you confirm: “I have read and agree to the website’s terms and conditions” — acknowledging that you have reviewed and accepted all Tinytoys.ie store policies.